About me

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I use skills acquired as engineer, storyteller and designer in collaboration with my clients to understand and solve problems, educate, learn and discover new opportunities.

While I work in the digital space, designing digital services, I have also used my skills to analyse and design organisational structures as they relate to Design and Customer Experience, led on multi-channel service design projects, consulted for start-ups preparing for funding rounds, built, designed and run cross-functional teams working in waterfall, agile, SAFe, Spotify tribes & squads, and zero-based design models, and acted as mentor to executives on the importance of design in their organisations.

I take a (data AND human) human-centred design approach – after all, my clients are human beings. And in most cases, so are their Customers.

I like to roll my sleeves up and work in the trenches, am more than capable of building and leading design organisations and have had a fair amount of executive-level interaction.

As a human, I’m a bit of a #Linkybrain – look it up – anyone who knows me will attest to my curiosity, interest in challenges, eclectic background, social nature, and ability to both build things from scratch and take things that are dysfunctional and make them whole again.

I’m originally from New York (the state, not the city, though not far from it), have worked in NYC, upstate NY, Boston and London where I currently reside.

Some things that describe me are: #designer #writer #engineer #reader #leader #UX #servicedesign #F1enthusiast #occasionalhorserider #Xboxgamer #gardener #hospitalclubmember #applefanboy #fictionwriter #entrepreneur #researcher #consultant #earlyadopter #thinker #challenger #passionate #organiser #facilitator #partner #friend #son #brother #human

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