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Do UX tools help or hinder?
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Do UX tools help or hinder?

For me UX has always been about contact with real people in the process of collaboration, workshops, design, prototyping, testing and iteration. Which is why lately I’ve been thinking about the growing reliance UX has on tools like Axure in our day-to-day work. I’ve been around long enough to watch UX grow from an adjunct...

Are UX roles becoming multi-disciplinary?
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Are UX roles becoming multi-disciplinary?

Back in the early days of digital there were far fewer roles than there are today. You basically had people selling for the agencies, project managing, designing and writing content, and building. Life was simple – yet in many ways everyone’s role was multidisciplinary. Early project managers’ roles encompassed sales, strategy, project management, account management,...

Digital helps Government reduce costs… really?
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Digital helps Government reduce costs… really?

I find myself thinking about Government’s desire to reduce costs by ‘going digital.’ It’s as though the very notion of something being online instantly results in reduced effort and cost and provides a useful and usable service to Citizens. In recent years, Government has seen digital as a means of reducing ‘avoidable contact’ – that...

Hack Days: What expectations do they set?
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Hack Days: What expectations do they set?

I love Hack Days. I love them because of the anticipation, the spontaneity, the community and the creativity. They generate energy – if for a short time – around the issues they are organised to expose, and for a brief moment overcome the inertia that most people come to dread within large organisations – like...

The 80:20 rule of Agile and UCD
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The 80:20 rule of Agile and UCD

I want to tackle the intersection of User-Centred Design (UCD) and Agile. I’ll start by saying I am fundamentally not an Agile detractor. I respect and appreciate the need for process to help shape and deliver complex projects. When it comes to UCD I am a strong believer in designing the ‘right’ thing for the...

Open data is not a panacea – but it is a start
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Open data is not a panacea – but it is a start

Today the UK Government officially launches its effort to open up UK data. This is a project that I am proud to have even a small part in developing. In certain circles there is a real fervour around the release of data, this being the essential ingredient missing to give citizens the power to manage...

Built in 2 weeks – the Pendulum swings
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Built in 2 weeks – the Pendulum swings

Q: How long should it take to develop a new digital product? A: As long as it takes to get it right – within the limits of time, scope and budget (oh, and don’t forget the needs of the user… and the organisation) I am a long-time believer in the User-Centred Design process. For me...