Over the last year or so I’ve come across quite a few people – technologists mostly – who keep asking the question – why can’t Agile be used as a methodology for both UX and development? Having spent some time considering it, I’ve put down a few thoughts below. Apologies in advance for the use… Continue reading Agile as the process
Several times recently I’ve heard the word ‘skunkworks‘ mentioned. Most recently it was in a Guardian interview with Mark O’neill, the ‘leader of the government’s IT ‘skunkworks’ team – as well as CIO of two prominent UK Government departments. I have to admit to being fascinated by the idea of a skunkworks capability in Government.… Continue reading Walking the line between Skunkworks and Business as Usual
For me UX has always been about contact with real people in the process of collaboration, workshops, design, prototyping, testing and iteration. Which is why lately I’ve been thinking about the growing reliance UX has on tools like Axure in our day-to-day work. I’ve been around long enough to watch UX grow from an adjunct… Continue reading Do UX tools help or hinder?
Back in the early days of digital there were far fewer roles than there are today. You basically had people selling for the agencies, project managing, designing and writing content, and building. Life was simple – yet in many ways everyone’s role was multidisciplinary. Early project managers’ roles encompassed sales, strategy, project management, account management,… Continue reading Are UX roles becoming multi-disciplinary?
I find myself thinking about Government’s desire to reduce costs by ‘going digital.’ It’s as though the very notion of something being online instantly results in reduced effort and cost and provides a useful and usable service to Citizens. In recent years, Government has seen digital as a means of reducing ‘avoidable contact’ – that… Continue reading Digital helps Government reduce costs… really?
I love Hack Days. I love them because of the anticipation, the spontaneity, the community and the creativity. They generate energy – if for a short time – around the issues they are organised to expose, and for a brief moment overcome the inertia that most people come to dread within large organisations – like… Continue reading Hack Days: What expectations do they set?
I want to tackle the intersection of User-Centred Design (UCD) and Agile. I’ll start by saying I am fundamentally not an Agile detractor. I respect and appreciate the need for process to help shape and deliver complex projects. When it comes to UCD I am a strong believer in designing the ‘right’ thing for the… Continue reading The 80:20 rule of Agile and UCD
I’ve been thinking about struggles faced by marketing and comms teams and brands. Having attended quite a few unconferences, read many blogs and watched with great interest large brands struggle with social media I can acknowledge one simple truth: Campaigns are not the same as social media. But wait… that’s not big news! I just… Continue reading Campaigns v. Social Media