It’s rare to say you’ve been in an industry since its inception. Working professionally in digital since 1994, and having run old school bulletin boards since 1983, I’ve spent a long time getting to know this industry. An industry that’s experienced incredible evolution–and revolution–is still changing (and in many ways still in its infancy), it's been a long, exciting journey.

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Some highlights:

• Launched an e-commerce website personally introduced by Bill Gates in 2000

• Product Design of US-based whole-school reform site for BBN Technologies 

• Design and delivery of U.K.’s first data.gov.uk website

• Co-design of Sir Tim Bernard-Lee’s first ODI Summit website in 2012

• Founded and ran 2 award-winning design agencies (U.S. and U.K.)

• Led teams winning BIMA Grand Prix and Entertainment awards and a Webby

• Director of Product and Design for a well-known prop-tech company

• Co-founder and Chief Product Officer for a mobile app start-up

• VP of Product and Design for a business data start-up

• Delivered and led major U.K. bank Customer Labs capability

• Restructured major U.K. mobile telecoms Digital Customer Experience team

• Built global Product Design function in a B2B FS software platform company

 

I’ve spent the last 10+ years as an independent consultant helping organizations shape their product and service vision, supporting leaders, and building and restructuring digital practices.​​ I’ve also designed and delivered remote and in-person courses focused on helping digital teams strengthen their practices inside their organizations.

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If you’re interested in having a chat about any of these things, have questions, are struggling with a sticky problem or challenge, or just want to have conversation, please reach out.